RETURN & SHIPPING POLICY – OAK & IVY London

IMPORTANT: Please read our Return Policy carefully. No exceptions will be made, as you agreed to these terms at the time of purchase.

RETURNS

Return Period

You have 14 days from the date of delivery to request a return. Unfortunately, we cannot offer a refund or exchange after this period.

Return Conditions

Returned items must be in the same condition as received—unused and in their original packaging. For hygiene-sensitive products, items must be properly cleaned before the return process begins.

Non-Returnable Items

For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and selected personal care products.

RETURN PROCESS

If you wish to return an item, please email support@oak-ivy-london.com with the following information:

• Your order number

• Reason for the return

• A photo of the product (if applicable)

• Your contact details

REFUNDS

Refund Processing

Once your return has been received and inspected, you will receive an email informing you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your original payment method within 14 days.

Late or Missing Refunds

If you have not received your refund after 30 days, please first check your bank account. If the refund is still not visible, please contact us at support@oak-ivy-london.com.

RETURN COSTS

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we are not responsible for lost returns.

Returns must be shipped to China, with return shipping costs starting from USD $30, which are the responsibility of the customer.

EXCEPTIONS

Defective or Incorrect Items

If you receive a defective or incorrect item, we will send you a replacement free of charge.

If the same issue occurs with the replacement shipment, you will receive a full refund.

Order Cancellations

Orders cannot be be cancelled once they have been placed due to our automated order processing system.

For any questions regarding our Return Policy, please contact support@oak-ivy-london.com.

SHIPPING & DELIVERY INFORMATION – OAK & IVY London

Below are the average delivery timeframes for our orders.

Processing Time

After placing your order, we require 1–3 business days to process it. Orders placed during weekdays are usually processed within one business day. Orders placed on Friday evening or during the weekend may take longer.

Delivery Time

Once your order has been processed and dispatched, the average delivery time is 6–12 business days.

Please Note

In some cases, delivery may take up to 30 days after purchase due to high order volumes, global shipping delays, or public holidays.